Level 3 Conflict Management Course

At BKS Training, our Level 3 Award in Conflict Management is designed for supervisors, team leaders and experienced staff who need a more advanced, structured approach to managing conflict in the workplace. This regulated qualification strengthens decision-making and leadership capability, helping learners handle higher-risk or more complex incidents professionally, safely and proportionately.

The course develops deeper understanding of the causes and dynamics of conflict, including how behaviours escalate and how to intervene early and effectively. Learners build advanced communication and de-escalation techniques, improve their ability to assess risk in real time, and apply appropriate strategies to achieve the safest and most positive outcome.

This qualification is valuable across a wide range of customer-facing and public-facing sectors, including retail, hospitality, leisure, transport, healthcare, education, housing, frontline public services and security. It is ideal for roles where staff may face challenging behaviour, manage complaints, support colleagues during difficult interactions, or need to lead a consistent response to incidents.

Learners also focus on organisational responsibilities and best practice, including incident reporting, post-incident review, and identifying opportunities to reduce future risk. Whether you are stepping into a supervisory role or looking to strengthen your organisation’s capability, the Level 3 Award provides practical, workplace-ready skills that improve safety, service standards and staff confidence.

Why Take the Level 3 Conflict Management Course

Taking the Level 3 Award in Conflict Management in London equips you with advanced, practical skills to handle challenging behaviour confidently in one of the UK’s busiest, most diverse working environments. Whether you manage a team or regularly deal with the public, the course strengthens your ability to assess risk, communicate effectively under pressure, and apply proven de-escalation strategies—helping you resolve incidents early and reduce the likelihood of escalation.

It is particularly valuable across London’s customer-facing sectors such as retail, hospitality, leisure, transport, healthcare, education, housing and security, where high footfall, fast-paced operations and complex customer needs can increase the chance of conflict. Alongside improving personal safety and professionalism, the course supports consistent incident reporting and post-incident review, helping employers maintain safer workplaces, protect staff wellbeing and uphold service standards.

Course Content Overview

Unit 1: Understanding the Principles of Conflict Management

• Assess and reduce the risk of violence in the work environment.
• Identify behaviour that indicates an escalation towards violence and take appropriate measures to avoid or calm and defuse the situation.
• Identify post-incident support and report the circumstances to provide information for personal and organisational learning.
• Demonstrate the ability to apply conflict management knowledge and understanding to various practice settings.

Unit 2: Designing and Delivering Conflict Management Scenarios

• Design relevant and effective scenarios for training in conflict management.
• Deliver and debrief interactive and scenario-based sessions in the context of conflict management training.

Unit 3: Evaluating Own Performance

• Understand how to evaluate own performance in delivering conflict management training.
• Implement strategies for continuous improvement in training delivery.

Assessment and Certification

Assessment for this course includes a combination of written assignments, a micro-teach session, and a multiple-choice examination. Upon successful completion, you will receive a nationally recognised qualification, enabling you to deliver conflict management training within the private security industry and beyond.

Entry Requirements

To enrol in the Level 3 Award in Conflict Management Course, candidates are required to possess a minimum trainer qualification at Level 3 on the national qualification framework, such as the Level 3 Award in Education and Training. Additionally, relevant occupational experience in conflict management or a customer-facing role (e.g., security, retail, hospitality, healthcare) is beneficial.

Why Choose BKS Training

• Accredited Training Provider: Fully accredited and authorised training centre in London.
• Experienced Trainers: Highly skilled and qualified trainers with a wealth of practical knowledge and experience.
• Comprehensive Support: Post-qualification email support while you are preparing to book your licence application.
• Competitive Pricing: Most competitive prices with no hidden costs; prices are all inclusive of tuition, handbook, notebook, exams, and certificate costs.

Whether you are looking to enhance your existing skills or embark on a new career path, the Level 3 Conflict Management Course at BKS Training provides the foundation for a professional and rewarding journey in the security sector.

How to Enrol

Getting booked onto one of our courses is quick and easy. Choose the option that works best for you:

• Book instantly using the Book section on this page

• Email us at enquiries@bkstraining.co.uk

• Call our friendly training team on 0208 036 3174

Once your place is confirmed, we’ll send everything you need, including full joining instructions and course details.