Level 2 Award in Customer Service
The Level 2 Award in Customer Service is a regulated qualification designed to build the skills and confidence needed to deliver excellent customer service in a range of workplace settings. It covers effective communication, meeting customer needs, handling enquiries and complaints, problem-solving, and maintaining a professional, positive customer experience – supporting performance across sectors such as retail, hospitality, leisure, transport and office-based services.
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Course Overview
Level 2 Award in Customer Service
The Level 2 Award in Customer Service is a nationally recognised qualification designed to equip individuals with the essential knowledge and skills required to excel in customer-facing roles. This course is ideal for those starting a career in customer service or seeking to enhance their existing skills.
At BKS Training, we are committed to delivering high-quality, industry-standard training that empowers learners to provide exceptional service. The course covers key areas such as understanding customer needs, effective communication techniques, and handling customer complaints, all aimed at building the confidence and competence needed to succeed in real-world scenarios.
Upon successful completion of the Level 2 Award in Customer Service, you will be well-prepared to apply your knowledge in various industries, including retail, hospitality, and call centres, opening up a wide range of employment opportunities.
Whether you are new to the industry or looking to formalise your experience, this qualification serves as a solid foundation for a professional and rewarding career in customer service.
Why Take the Level 2 Award in Customer Service
Customer service skills are in high demand across numerous sectors, making this qualification a valuable asset for career advancement. Completing the Level 2 Award in Customer Service provides you with a comprehensive understanding of customer service principles, enhancing your employability and potential for progression within your chosen field.
Training with BKS Training ensures you receive instruction from experienced professionals committed to your success, preparing you to meet the expectations of employers and customers alike.
Course Content
Core units covered in this qualification include:
- The Principles of Customer Service: Understand the fundamental concepts of customer service, including delivering good service to different types of customers, organisational policies and procedures, and the benefits of a good reputation.
- Understanding Customers: Learn how to identify and meet customer needs and expectations, and the importance of responding effectively to complaints.
- Communicating with Customers: Develop effective verbal and written communication skills tailored to various customer interactions.
- Handling Customer Complaints: Gain techniques for resolving customer issues and turning negative experiences into positive outcomes.
For a detailed breakdown of the course units and learning outcomes, please refer to the qualification handbook available on our website.
How to Enrol
Getting booked onto one of our courses is quick and easy. Choose the option that works best for you:
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Book instantly using the Book section on this page
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Email us at enquiries@bkstraining.co.uk
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Call our friendly training team on 0208 036 3174
Once your place is confirmed, we’ll send everything you need, including full joining instructions and course details.
Contact us
Register your interest to receive information and updates BKS courses.
Telephone: 0208 036 3174
Email: enquiries@bkstraining.co.uk
What is included
When you train with BKS Training, our focus is on real-world security skills, not just passing an assessment.
Open and transparent policies
Experienced frontline instructors
Small class sizes
Practical, scenario-based training
All certificates and books are included in our price
Ongoing guidance and support
Other Services
Large classroom-based groups
Slide-heavy teaching methods
Hidden additional costs
Instructors with limited frontline experience
Little post-course support
Focus on volume, not quality
Students review
Real feedback from learners who have trained with BKS Training and gone on to work confidently in their chosen industry.
BKS Training
4.5
15 Reviews
Kyle
Firstly, thank you Peter and BKS solutions for such tailored and informative training course. I feel I have learnt a great deal and ready to carry these values into my professional career.
door supervisor training course
Did door supervisor training course with Pete. Very good training and knowledgeable trainer.
BKS Training
BKS Training, paul I would like to say thank you for delivering a very high standard CCTV training course for my team. I would highly recommend your company, and look forward working with you again in the very near future. 5* service Best wishes Gary Berkeley Havering council.
Locations
Find our training centres across London and Essex, with additional locations opening soon.
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